Watchdog Dave Lieber called Google, Facebook, Instagram, YouTube, Amazon and other powerful high-tech companies to see if they offer live customer support. Getty Images This all started when Richard ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...

If you frequently shop on Amazon or use their various services, you may find yourself in a situation where you need assistance but it’s not entirely clear how to reach out to their customer service ...