If you’ve never worked in or managed a call center, the job of call scheduling seems pretty straightforward: You get a certain number of employees and get them to either answer calls or make them. A ...

The core objective of call center scheduling is simple and timeless: Get the right people and supporting resources in the right places at the right times, doing the right things. Easy? Well, simple in ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Prices for scheduling software start as low as $30,000 Scheduling staff for your customer contact center is much more than simply plugging your customer service representatives’ names into time slots ...

SAN MATEO, Calif.--(BUSINESS WIRE)--Notable, the leading intelligent automation company for healthcare, today announced Intelligent Scheduling, the only digital solution that helps patients schedule ...

Home furnishings and accessories cataloger/ retailer Crate & Barrel has estimated annual sales of more than $750 million. But what the Northbrook, IL-based company doesn’t have is call center ...

An affordable workforce management solution sheds light on the call center schedule-but, like competing software, it falls short on branch scheduling, according to a credit union here. "We found a ...

Throughout Denver Health's pandemic vaccination efforts, the struggle was getting people who did not already have patient records with the health system into the system efficiently without burdening ...