Ads are being injected into agentic AI conversations hosted by retail chatbots. Is this disruptive, or a mark of progress?

For years, marketers have studied the shopping habits of Millennials under a microscope, hoping to crack the code of how to reach this critical segment. In the meantime, the next generation of ...

Approximately half of businesses have integrated chatbots into their websites, while on Facebook Messenger alone, there are well over 300,000 active bots facilitating billions of messages between ...

Businesses across industries are generating more revenue from digital channels than ever before, a trend that has been accelerated by the pandemic. For example, the global enterprise messaging ...

It’s well past due for our industry to reconsider how we think about conversational commerce. It’s well past due for our industry to reconsider how we think about conversational commerce. In speaking ...

This week, Vonage announced the acquisition of Singapore-based Jumper.ai, a conversational commerce provider. Conversational AI technology is getting a lot of attention, especially in the contact ...

BASINGSTOKE, England--(BUSINESS WIRE)--A new study from Juniper Research, the foremost experts in telecommunications markets, has forecast global retail spend via conversational commerce channels will ...

Data reveals that 86% of people are ready to pay more for a greater customer experience – and brands can drive conversions through conversations in messaging apps. Imagine if your brand could speak to ...

Mobile commerce in Latin America is expected to continue a healthy growth streak over the next few years, and Leadsales, a Mexican startup, wants to help small and medium businesses in Latin America ...

I was recently speaking with a senior executive from a convenience store chain who told me that his company had an epiphany a few months after COVID-19 took hold in the U.S.: “We realized that our ...

Recent acquisition enables Vonage to capitalize on the intersection of digital business and social media. Written by eWEEK content and product recommendations are editorially independent. We may make ...

In yet another sign that the COVID-generated ecommerce surge has subsided, the Salesforce Shopping Index reported flat ecommerce sales in the U.S. for Q1 2023 — the first period with no online sales ...