Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

Current research: He is working on a book about supply chain finance. While there are already textbooks on the topic, this will be the first handbook written for professionals and executives. “It will ...

Humans have an innate right not only to acquire information but also to contribute to its creation. People fulfil their natural function as rational, social beings by engaging in meaningful pursuits ...

I’m sure you’ve heard the saying: “Knowledge is power.” In a work setting, having information can be a very powerful thing. Unfortunately, some people like to keep this power for themselves and use it ...

The pressure to produce faster has overshadowed the need to think deeper. As knowledge workers face mounting expectations to deliver insights, recommendations, and strategic decisions that carry real ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

The COVID crisis throws into relief what happens when grief has—quite literally—nowhere to go. The evidence suggests that most people summon strengths that surpass their own expectations. sharing ...

Web engineers have been working for a long time to determine if there is a way to prove something is true without revealing any data that substantiates the claim. Zero-knowledge proof (ZKP) technology ...