Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups. The Customer Data Platform (CDP) industry is gaining fresh momentum in 2025 — ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

Customer relationship management (CRM) is a technology-driven approach to managing a company's interactions with its potential customers. A CRM system generally helps businesses organize customer data ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

For decades, distributors relied on systems that were built for stability, not speed. Legacy ERPs, custom spreadsheets, and disconnected sales tools worked well enough when markets were predictable ...

Customers move between locations and experiences fluidly. A different combination of systems drives each of these. There is no one monolith for digital experience (DX) because no single system can ...

Lycamobile, the world's largest international mobile virtual network operator serving over 16 million customers across 23 countries, is undergoing a profound technological transformation. Since its ...

Most executives will tell you that customer relationship management (CRM) systems are essential technology. Many will tell you they are the key mechanism for gaining a deeper understanding of ...

For the modern restaurant, data is power. Data can tell you approximately how much beef you need to purchase for a typical Saturday evening shift, and it can tell you how many employees to put on the ...