DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K ...

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...

InfiniteWatch, an AI-native platform for customer interaction intelligence, today announced its emergence from stealth mode with $4 million in pre-seed funding led by Base10 Partners, with ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

Customer behavior reflects emotion. How your customers interact with their devices reveals a lot about how they feel during that moment. Tap into tech. New solutions combine data with AI and other ...

Matthew Lopes is Founder and CEO of The DVI Group, a strategic communications agency that reimagines business video for brands. Whether it’s because of technology advancements, changing customer ...

BOSTON--(BUSINESS WIRE)--Cogito, the leader in real-time AI coaching and guidance for the enterprise, today announced survey results that reveal insights into how consumers prefer to interact with ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jason VandeBoom ...

With years of hands-on experience working in cannabis dispensaries as a budtender, sales manager and director of vendor relations, I discovered that creating a “guest-like” experience—rather than ...

What would it mean for your brand and your bottom line if your employees could feel and act on what your customers are feeling? For example, say you’re running a mortgage loan department at a bank.

Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...