There are two parts to every technology failure: the issue itself and the difficult process of explaining the problem to unhappy customers. Although technical failures are unpredictable, end-user ...

For at least three decades, we’ve known that climate change is happening and had much of the technology required to fix it. In that time, instead of solving the issue, total carbon emissions due to ...

The local SWAT team assigned to help protect former President Donald Trump on July 13 had not had any contact with the Secret Service agents in charge of security before a would-be assassin opened ...

Anyone who speaks, either professionally or for one’s job, experiences a failure of attempted communication at least occasionally. The audience isn’t right for the speaker, the topic isn’t right for ...

Sometimes, despite everyone's best efforts, business communication breaks down. Whether it's between customers and a business or between managers and employees, those involved often wonder what went ...

We all aspire to be better communicators. We all know that communicating well will help us accomplish our goals, impress our colleagues and our superiors and generate business. We all want to feel ...

CISOs should take the lead to develop a post-cyberattack communications plan that accurately informs stakeholders and instills confidence in their organizations' response. Responses to recent cyber ...

Massive shipping delays last month at Netflix were caused by hardware failure. Although diagnosing hardware problems can be tough, Netflix gets the dunce award for lack of transparency in the face of ...

The Federal Aviation Administration is investigating a radio failure at the Denver Air Traffic Control Center, which covers approximately 285,000 square miles of airspace covering parts of Colorado, ...

Regret is our most common negative emotion, says author Daniel Pink. He should know: He’s spent the recent years studying regret, and soliciting responses from both a national and an international ...

About 50 Anglican clergymen, who are not in communion with the Catholic Church, took part in religious services at the highest-ranking papal basilica in Rome on Tuesday, April 18. The Vatican later ...