It’s hard to overstate the role technology plays in the way governments operate. To appreciate this, we can simply look at recent examples where local governments — hit with ransomware and other types ...

While the idea of boosting government efficiency is enjoying a moment in the political spotlight, it’s not inherently political. Who doesn’t want the U.S. government — or any other organization, be it ...

Principle: Trust is built on traceability. Government must be able to explain every digital action. Agentic systems should ...

For the past 20-plus years, Jason Adolf has helped government agencies identify and implement technologies that help them modernize for the present and the future. As vice president for global public ...

A recent survey conducted among federal facility security officers, the people entrusted with overseeing cleared facilities and personnel within government contractors, raises concerns about the state ...

Find out how advances in process mining and automation are giving government agencies like USDA, the IRS and the U.S. Navy new capabilities to identify system bottlenecks, streamline business and ...

Gaining a full understanding of agency business processes is essential as governments deploy more digital services to meet growing public needs. Agencies must have insights into existing processes ...

As the NHS grapples with unprecedented demand, workforce pressures and growing elective backlogs, agentic automation is ...

Operational Delivery Profession (ODP), the public face of the civil service, must keep pace with advances in technology and artificial intelligence (AI), which has implications on skills, a Public ...

With artificial intelligence (AI) advancing rapidly, there needs to be more clarity about what generative AI means for process automation. After all, process automation has been around for decades, ...

While 2023 was a challenging year for many in the tech sector, investments in automation remained steadily on the rise. According to a recent report from my company, 90% of IT decision-makers claim ...