They're things that cause all of us to complain: a product that breaks or is never delivered, a used car that turns into a lemon. Consumer Reports and 5 on Your Side have information to share about ...

SEATTLE — It happens even to savvy consumers, including Consumers’ Checkbook staff: Sometimes—even after you do extensive homework before making a purchase or contracting for a service—things still go ...

We all complain many times a day to our families, friends, co-workers, customer service representatives, and even strangers in the elevator. But what many of us don't realize is that how we voice our ...