Early in 2005, Verizon Communications Inc. revamped the back-end system its call center representatives needed to access to qualify customers for DSL service, changing all the interfaces and databases ...

Our 31st annual report finds that leading companies prioritize upskilling and retention strategies as IT expands its impact and influence across the business. What makes a company a great place to ...

“It arrived in perfect condition with easy to understand instructions.” The Workpro Garage Workbench is on sale for $99, which is 56% off the original $225 price tag. It holds a 4.7-star rating at ...

To overcome its SOA roadblocks, Verizon had to build an entire SOA operational infrastructure virtually from scratch — and it has the patents to prove it. “As a technology, Web services are great, but ...