In retail, customer experience drives loyalty, yet most organizations cannot pinpoint a single person responsible for it.

INCITE Customer Engagement Hub is designed to empower retail associates with dynamic product information, engaging videos, and additional marketing content, enhancing their ability to create impactful ...

If you work in a store, you’ll be quite familiar with the bizarre exploits of demanding, dissatisfied customers. Whether it’s yelling or demanding to speak to a manager, insulting employees or loudly ...

Smart phone technology has given way to a new channel through which to communicate with shoppers and enable commerce. The fascination around mobile for retail started with mobile marketing and the ...

In today’s retail panorama, where customer loyalty is a coveted treasure, it is crucial for retailers to recognize that their interactions with shoppers extend far beyond mere transactions. Craving an ...

Today’s retail customers expect more than just great products — they expect great experiences. They want brands to know who they are, remember what they’ve purchased and anticipate what they’ll need ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K ...

The future of customer experience in retail isn’t driven by flashy front-end tech or bold digital concepts, but by behind-the-scenes operational tools. These technologies equip frontline teams with ...

The British Weather is no longer the only 'water-cooler' conversation as poor customer service experiences seem to have created a common bond for many. As service standards decline, is there any hope ...

Speed is an important element of self-service, but it’s not the only thing that matters. Balancing speed and quality is particularly important for developing trust in generative AI. Customers are open ...

With years of hands-on experience working in cannabis dispensaries as a budtender, sales manager and director of vendor relations, I discovered that creating a “guest-like” experience—rather than ...

With the Christmas trading period peaking, traditional surveillance technologies like CCTV can help reduce job stress caused ...