The executive team at ElectriCom has worked on enhancing the company’s operator training program, making changes that bolstered one-on-one coaching, shortened learning curves, kept productivity high, ...
Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. As someone who has spent decades in the contact center ...
CSX was recently interviewed about its dive into the virtual training simulation world with interactive training provider Heartwood. The goal of the interview was to explore the opportunities and ...
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