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Salesforce CRM and ServiceNow NOW are two of the most important enterprise cloud software companies, helping large ...

Artificial intelligence has turned into a sorting mechanism for tech stocks, separating perceived winners from supposed ...

Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

Salesforce CRM recently announced that it has entered into a definitive agreement to acquire Airkit.ai, a startup that develops AI-powered customer service applications. However, the company didn’t ...

For much of the past year, Salesforce has been one of the loudest corporate advocates of generative artificial intelligence, ...

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas ...

Salesforce has launched Salesforce1 Service SOS, a mobile support effort that mimics what Amazon has done with its Mayday button. The difference is that Salesforce's SOS service will allow any ...

Enterprise software stocks across the board are experiencing weakness to start the New Year's first day of market action, ...

With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. It wasn’t easy to manage and route ...

In Salesforce.com’s most recent earnings call, Salesforce founder and CEO Marc Benioff strongly emphasized that the Service Cloud, which was launched in January, was one of the fastest growing ...